RQ789 Privacy Policy – How We Protect Your Data in Pakistan

This Privacy Policy describes how RQ789 ("rq789", "we", "us", or "our") collects, processes, stores, and protects the personal information of users who visit, register on, or otherwise interact with the rq789 platform at rq789.ws. It applies to all players in Pakistan and any other jurisdiction where rq789 operates.

When we say "personal data" or "personal information", we mean any information that can be used to identify you as an individual — directly or in combination with other information. This includes things like your name, CNIC number, mobile number, email address, IP address, and payment details.

By creating an account on rq789 or by continuing to use the platform after this policy has been published, you acknowledge that you have read and understood how we handle your personal information as described here. If you do not agree with any part of this policy, please stop using rq789 and contact our support team to close your account.

RQ789 only collects personal data that is necessary for the operation of the platform, the fulfilment of our legal obligations, and the delivery of a safe gaming environment for Pakistani players. We do not collect data for the sake of it.

RQ789 does not collect sensitive personal data such as biometric data, religious beliefs, or political opinions. The only document-based identity data we collect is your CNIC, which is required solely for age and identity verification in line with our legal obligations.

RQ789 uses the personal data we collect for the following specific purposes — and no others. Each purpose is matched to the minimum data necessary to fulfil it:

• Account Management: To create, maintain, and operate your rq789 account, including authenticating your identity each time you log in.
• Identity and Age Verification: To confirm that you are who you say you are and that you are at least 18 years old, as required by our responsible gaming obligations.
• Processing Transactions: To process your deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payments accurately and on time.
• Game Provision: To provide access to cricket betting, slots, jackpot slots, baccarat, Aviator, and all other games on the rq789 platform, and to record your gaming activity for account and settlement purposes.
• Fraud Prevention and Security: To monitor for unusual patterns, detect potential account fraud, prevent money laundering, and protect both rq789 and our players from financial crime.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, apply self-imposed limits, and respond to self-exclusion requests in a timely manner.
• Customer Support: To investigate and resolve your queries, disputes, and complaints with accuracy and in context.
• Marketing (opt-in only): To send promotional messages about bonuses, new games, and special offers — but only if you have explicitly opted in to receive these communications from rq789.
• Platform Improvement: Using anonymised and aggregated analytics data to understand how Pakistani players use rq789 and to improve the platform's performance, design, and features.
• Legal Compliance: To comply with applicable laws, regulatory requirements, court orders, or requests from law enforcement authorities.

RQ789 processes your personal data on the following legal grounds depending on the specific purpose of the processing:

• Contractual Necessity: Processing your registration data, payment information, and gaming activity is necessary to provide the rq789 service you have signed up for. Without this processing, we cannot operate your account.
• Legal Obligation: Identity verification, anti-money laundering checks, and responsible gaming monitoring are legally required. We cannot waive these obligations regardless of a player's preference.
• Legitimate Interests: Fraud prevention, platform security monitoring, and anonymised analytics are processed under rq789's legitimate interest in maintaining a safe and functional platform, provided this does not override your privacy rights.
• Consent: Marketing communications are only sent based on your explicit opt-in consent, which you can withdraw at any time without affecting your access to the rq789 platform.

RQ789 does not sell your personal data. We do not share it for third-party marketing purposes. However, in order to operate the rq789 platform, we necessarily share certain data with trusted service providers who process it strictly on our instructions:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners need transaction data to process your deposits and withdrawals. These providers operate under their own privacy policies and are required to protect your data to equivalent standards.
• Game Software Providers: The studios that power rq789's casino games and sports betting engine may receive anonymised session and game data for settlement, RNG audit, and technical support purposes.
• Identity Verification Services: Third-party KYC providers may process your CNIC and verification documents to confirm your identity. These providers are certified and operate under strict data handling agreements with rq789.
• Fraud and Security Tools: Anti-fraud and device fingerprinting services help rq789 detect multiple accounts, automated bots, and suspicious payment activity. These services receive technical data only — not your name or payment details.
• Legal Authorities: RQ789 will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by applicable law or a valid legal order. We will inform you of any such disclosure where we are legally permitted to do so.

The security of your financial data is one of our highest priorities at rq789. When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, or a Visa/Mastercard card, the following protections are in place:

• Your full payment credentials — mobile wallet account numbers, card numbers, bank account details — are never stored on rq789 servers at any point in the transaction process.
• All payment transactions are processed through encrypted API connections with our payment partners. The data transmitted is tokenised, meaning rq789 holds only a masked reference (e.g., a partial mobile number like 03**-****789) rather than your full account details.
• All payment methods linked to your rq789 account must be registered in your own name. This is both a fraud-prevention requirement and a condition of our payment partner agreements.
• Transaction histories stored in your rq789 account show amounts, dates, and masked payment method references only — sufficient for your own records but never exposing full financial account details.

RQ789 is fully compliant with PCI-DSS standards for any card payment processing and applies equivalent security standards to all other payment method integrations.

RQ789 uses cookies — small text files stored on your device — and similar tracking technologies to operate essential platform functions and, where you have consented, to improve your experience through analytics.

Here is a breakdown of the cookie types used on rq789:

You can manage cookie preferences through your browser settings at any time. Disabling essential cookies will affect the functionality of rq789 and may prevent you from logging in or placing bets.

RQ789 retains personal data only for as long as it is needed for the purposes described in this policy, or as required by law. Our standard retention periods are:

• Active Account Data: Retained for the entire duration your rq789 account remains open, plus a minimum of five years after account closure. This is required to satisfy anti-money laundering record-keeping obligations.
• Identity Verification Documents: CNIC copies and KYC documents are retained for five years from the date of verification or account closure, whichever is later, in line with regulatory requirements.
• Transaction Records: Full financial transaction histories are retained for seven years to comply with financial record-keeping laws applicable in Pakistan.
• Support Communications: Chat transcripts and email correspondence are retained for three years from the date of the last interaction.
• Marketing Data: Where you have opted in to marketing, your preference record is retained until you opt out, plus 30 days for system processing. After opting out, you will receive no further marketing from rq789.
• Technical/Log Data: IP logs and device data are retained for 12 months for security and fraud monitoring purposes.

As a player on rq789, you have the following rights over your personal data. These rights can be exercised at any time by contacting us at support@rq789.ws:

RQ789 will respond to all privacy rights requests within 30 days of receipt. In some cases — particularly for erasure requests — we may be unable to fully delete data that we are legally obliged to retain, in which case we will explain the specific legal requirement that prevents deletion.

Please note that exercising your right to erasure will result in the closure of your rq789 account, as we cannot operate an account without the minimum personal data required to do so.

RQ789 applies industry-standard and, in many cases, industry-leading security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The specific technical and organisational measures we have in place include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and rq789 is encrypted using TLS 1.3. This means that even if network traffic were intercepted, the contents would be unreadable.
• Password Hashing: Your rq789 account password is stored using a one-way bcrypt hashing algorithm. It cannot be decrypted or retrieved in its original form by anyone — including rq789 staff.
• Access Controls: Internal access to player data at rq789 is limited on a strict need-to-know basis. Staff with access to personal data are required to complete data security training and are bound by confidentiality obligations.
• Intrusion Detection: Our infrastructure is monitored 24/7 by automated intrusion detection systems that flag and respond to unusual access patterns in real time.
• Regular Security Audits: RQ789 commissions independent security audits of its platform and data storage infrastructure on a regular basis to identify and address vulnerabilities before they can be exploited.

RQ789 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires date of birth disclosure, and our KYC verification process confirms age through identity documents.

If a minor has somehow created an account on rq789, or if you believe a minor has used rq789, please contact us immediately at support@rq789.ws. Upon confirmation, we will close the account, delete the associated personal data, return any unspent deposits, and void any winnings in accordance with our Terms and Conditions.

We strongly encourage parents and guardians to use parental control software and to have open conversations with young people about the risks of gambling. RQ789 supports industry-wide age verification initiatives and cooperates fully with any investigation into underage access.

RQ789 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will:

• Post the updated policy on this page with a revised effective date
• Send an email notification to the address registered on your rq789 account
• Display a notice on the rq789 platform for at least 14 days following the update

Your continued use of rq789 after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We recommend bookmarking this page and reviewing it periodically, particularly before making significant deposits or sharing additional personal information with rq789.

If you have any questions, concerns, or requests relating to your personal data and privacy at rq789, please reach out to us through any of the following channels:

• Email (Privacy Enquiries): support@rq789.ws — use the subject line "Privacy Request — [Your Username]"
• Live Chat: Available 24/7 inside your rq789 account — ask to be connected to a privacy team member
• Response Time: All privacy requests acknowledged within 24 hours; fully resolved within 30 days
• Languages: Urdu and English supported on all channels

We take all privacy enquiries seriously and will treat your request with full confidentiality. If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.